We offer standard delivery on all products with free shipping. All orders will be processed within 2 working days, following the US holiday calendar.
Our logistics may require an adult signature upon delivery. By default, all shipments require an adult signature for receipt. If you prefer a delivery service without signature, please contact us in advance at support@timvorian.com and make a note with your order. Please note that if you request delivery without a signature and the package is lost, stolen, or misplaced as a result, we cannot assume responsibility.
Once a package is marked as “delivered” by the carrier, we consider the order complete. If you have any concerns or disputes regarding delivery, please contact us within 2 business days of the delivery status update.
Standard shipping will use UPS/FedEx Ground or other economic shipping service providers in the United States. The shipping time follows the carrier's service terms.
Our goal is to provide efficient and reliable shipping services for our customers' orders. This policy outlines the terms and conditions that govern our shipping practices. Please read this policy carefully before placing an order.
Shipping Methods and Time Frames
We offer standard shipping, which typically takes 7-10 business days to ship within the contiguous United States (the 48 adjoining states). Delivery times may vary depending on your location and shipping method.
Processing Time: 1–2 business days
Shipping Time: 6-8 business days
Total Delivery Time = Processing Time + Shipping Time
We are not responsible for delays caused by extreme weather, natural disasters, strikes, or other events beyond our control.
Shipping Costs
Shipping is free on all of our products.
Order Processing Time
Orders are usually processed and shipped within 1-2 business days after the order is placed. During peak seasons or special promotions, processing times may be longer.
Order Cancellation
Time Limit: Customers can cancel their orders for free within 5 hours of order placement. If the order has been shipped and has a tracking status, a cancellation fee will be charged (the fee depends on the cost to intercept the order).
Refund: Please refer to our refund policy.
Notification: Customers can apply for order cancellation via email support@timvorian.com.
Address Change
Please ensure that the shipping address you provide is correct:
Within 5 hours of order placement, you can modify your shipping address.
For address changes while in transit, we may charge a handling fee.
Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email that you can use to track the delivery status of your package. Please note that tracking information may take up to 24 hours to update.
Shipping Restrictions
We ship only to eligible addresses within the contiguous United States (the 48 adjoining states). We do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territory, and we do not ship to any island addresses, including islands connected to the mainland by bridges or roads. We do not ship to P.O. Boxes or APO/FPO addresses. If an order is placed for an address we cannot deliver to, we will contact you and cancel the order with a full refund to the original payment method. We also reserve the right to cancel any orders that appear to be fraudulent or suspicious in nature.
International Shipping
Currently, we only ship within the contiguous United States. We do not offer international shipping.
Damaged, Lost, or Unclaimed Packages
Upon receiving your package, please inspect the contents immediately. If you find any damage or shortages, please take photos and contact us within 2 business days so we can assist you.
In the rare event that your package is lost or damaged in transit, please contact us immediately so that we can investigate the issue and provide a solution.
If a customer refuses delivery for personal reasons or fails to pick up the package in a timely manner, resulting in the package being returned to us, the customer is responsible for all associated return shipping and reshipping costs. Refusal due to confirmed delivery damage or an incorrect product is handled under our Returns & Refunds Policy, which provides free returns for defective, damaged, or incorrect items. Please contact support@timvorian.com immediately if you refuse delivery because the product is damaged or incorrect.
Return Shipping
If you need to return an item, please refer to our return policy for information on how to do so. Please note that return shipping costs are the responsibility of the customer unless the item is defective or shipped incorrectly.
Changes to Shipping Policy
We reserve the right to change this shipping policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
Contact us
Email: support@timvorian.com