Refund policy

This policy applies to purchases made on timvorian.com for delivery within the contiguous United States.

30-Day Return Window

Return requests must be submitted within 30 calendar days after the order is delivered.

To request a return, email support@timvorian.com with your order number, the reason for the return, and clear photos or videos when applicable.

All returns require prior written authorization from Timvorian. Please do not ship a product before receiving written return instructions and the correct return warehouse address.

Order Changes and Cancellations

You may request an order cancellation, shipping address change, or other order change within 24 hours after placing the order by contacting support@timvorian.com.

Please include your order number and the requested change. A cancellation or order change is not effective until it has been confirmed in writing by Timvorian.

After the initial 24-hour period, an order change or cancellation is not guaranteed and may no longer be possible if order processing, allocation, or shipping has begun.

Return Eligibility

For a personal-reason return, the product must be unused, unassembled, unmodified, and in the same condition in which it was received. It must include the original packaging, all parts, accessories, manuals, and proof of purchase.

Personal reasons include, but are not limited to, a change of mind, ordering the wrong size, model, or color, the product not fitting the intended space or delivery route, finding another product, or the product no longer being needed.

Products damaged through misuse, improper assembly or disassembly, unauthorized modification, accidents, failure to follow care instructions, or normal wear are not considered product quality issues and are not eligible for a product-defect remedy.

Return Authorization and Warehouse Address

After a return request is approved, Timvorian will provide written return instructions and the correct United States return warehouse address.

Returned products must be sent only to the designated United States warehouse provided by our customer service team for the specific product and order. The designated return warehouse may vary by product and order and may differ from the original shipping or fulfillment location.

Do not send returns to our company registration address, contact address, or any address not specifically provided in the return authorization. Unauthorized returns or products sent to the wrong warehouse may not be accepted.

Personal-Reason Return Shipping

For an eligible personal-reason return, the customer is responsible for arranging and paying for return shipping to the designated warehouse.

You may select the carrier and shipping service used for the return. We strongly recommend using a trackable shipping service and purchasing appropriate shipping insurance, particularly for furniture and other large or high-value products.

Timvorian does not charge a restocking fee for an eligible approved return. Return shipping costs paid by the customer are not refundable.

Responsibility During Return Shipping

When a customer independently arranges and pays for return shipping, the customer is responsible for the product until it is delivered to the designated warehouse.

If the returned product is lost, missing, or damaged while being transported by a carrier selected by the customer, the customer or the party that arranged and purchased the shipment is responsible for filing a claim with that carrier.

Providing a return tracking number does not mean that the return has been received or approved. A refund can be processed only after the product has been delivered to the designated warehouse and has passed inspection.

If Timvorian provides a prepaid return label or directly arranges and pays for the return shipment as part of an approved product-issue resolution, Timvorian will be responsible for handling any applicable carrier claim relating to that shipment.

Damaged, Defective, Missing, or Incorrect Products

Please inspect the product and packaging after delivery. If the product is damaged, defective, missing parts, or different from what you ordered, contact us promptly at support@timvorian.com.

Please provide your order number and clear photos or videos of the product, packaging, shipping carton, shipping label, damaged area, and any missing or incorrect parts so that we can evaluate the issue.

If we confirm that the issue resulted from a manufacturing defect, shipping damage during delivery to the customer, missing parts, or an incorrect product, Timvorian will cover the approved costs associated with the agreed resolution.

Depending on the circumstances, we may provide replacement parts, arrange a replacement product, provide approved return instructions, or issue a refund. Where a product can reasonably be restored through replacement parts or replacement, these solutions may be offered before a return and refund.

Please do not independently arrange or pay for return shipping for a damaged, defective, missing, or incorrect product without our written approval. Unauthorized shipping costs may not be reimbursed.

Return Inspection

After a returned product is delivered to the designated warehouse, the warehouse will inspect the product, packaging, parts, accessories, and documented return condition.

For a product that was originally reported as damaged or defective, the inspection will take into account the photographs, videos, and condition documented when the return was authorized.

If the return meets the applicable eligibility requirements, Timvorian will approve and initiate the refund through Shopify to the original payment method within 1 business day after the inspection is completed.

If the product arrives with new shipping damage, missing parts, or a condition that was not documented when the return was authorized, we will contact you with the inspection findings. When the customer arranged the return shipment, the customer is responsible for pursuing any applicable loss or damage claim with the return carrier.

Refunds

Approved refunds are issued through Shopify to the original payment method used for the order.

For an eligible personal-reason return, the approved refund covers the amount paid for the returned product and applicable sales tax. Return shipping costs paid by the customer are not refundable.

For an approved physical return, Timvorian will initiate the refund through Shopify to the original payment method within 1 business day after the inspection is completed.

After the refund is initiated, Shopify, your bank, credit card company, or payment provider may require additional processing time. Depending on the payment provider, it may take up to 10 business days for the refunded amount to appear in your account.

If more than 10 business days have passed since Timvorian confirmed that the refund was initiated, please contact your bank or payment provider first. You may also contact us at support@timvorian.com for assistance.

Replacements and Exchanges

For a confirmed product defect, delivery damage, missing part, or incorrect product, Timvorian may provide replacement parts or arrange a replacement product without charging the customer for the approved remedy.

We do not offer direct exchanges for personal-preference reasons. If you would prefer a different size, model, color, or product, please request a return for the original item in accordance with this policy and place a separate order for the preferred product.

Contact Us

For return, replacement, cancellation, or refund questions, contact us at support@timvorian.com.