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  • Free shipping to the contiguous U.S.
  • 30-day returns
  • 1-year warranty

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Our Story

About Timvorian

At Timvorian, we believe that your living space should be your sanctuary. Every piece in our collection is thoughtfully selected and crafted to blend functionality, durability, and timeless style. Whether you are refreshing a single room or redesigning your entire home, we focus on bringing you reliable, high-grade products that elevate your daily living experience.

Why Choose Us?

  • Superior Quality: We prioritize premium materials and meticulous craftsmanship to ensure lasting value for your home.
  • Thoughtful Design: From practical details to aesthetic appeal, our products are curated to fit seamlessly into modern lifestyles.
  • Customer-Centric Commitment: We are dedicated to transparent, customer-first service, backed by clear policies and dedicated support to ensure a seamless shopping experience from checkout to delivery.

Contact Us

Email: support@timvorian.com
Response Time: We will contact you within one business day.

For questions about an existing order, please include your order number so that our customer service team can locate the relevant information.

FAQs

Find answers to common questions about ordering, payment, shipping, delivery, returns, refunds, and warranty support.

Orders & Delivery

1. Where does Timvorian ship?

Timvorian currently ships only to eligible addresses within the contiguous United States (the 48 adjoining states).

We do not ship to Alaska, Hawaii, U.S. territories, any island addresses (including islands connected to the mainland by bridges or roads), APO/FPO addresses, or destinations outside the contiguous United States. Please review our Shipping & Delivery Policy for complete information.

2. Does Timvorian offer free shipping?

Yes. Timvorian provides free standard shipping to eligible addresses within our current shipping area. There is no order minimum or standard shipping charge.

3. How long does order processing take?

Orders are normally processed within 1–2 business days after the order is placed and payment is successfully completed.

Order processing may include payment review, inventory confirmation, allocation to an appropriate United States warehouse, and preparation for carrier pickup.

Orders placed on weekends or U.S. public holidays begin processing on the next business day. The order-processing period is included in the estimated delivery time provided below.

4. How long will delivery take?

Orders are generally delivered within approximately 7–10 business days after the order is placed.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: 1–2 business days
Shipping Time: 6–8 business days

Business days exclude weekends and U.S. public holidays. The actual delivery schedule may vary depending on the destination, warehouse allocation, carrier availability, delivery coordination requirements, and other circumstances affecting transportation.

5. Are delivery dates guaranteed?

Estimated delivery times are provided for reference only and are not guaranteed delivery dates.

Severe weather, carrier service disruptions, capacity constraints, peak-season demand, U.S. public holidays, delivery-access limitations, or other circumstances beyond our reasonable control may affect delivery progress.

If updated delivery information becomes available, we will share it with you as soon as reasonably possible.

6. How can I track my order?

When your order ships, we will send the available tracking information or delivery-coordination details to the email address or telephone number provided with the order.

If delivery coordination or an appointment is required, the carrier may contact you using the information provided with your order. Please make sure that your email address and telephone number are accurate and accessible.

7. Can I change my shipping address?

You may request a shipping-address change within 5 hours after placing the order by emailing support@timvorian.com.

Please include your order number and the complete corrected address. An address change is not effective until it has been confirmed in writing by Timvorian. We may be unable to change the address after fulfillment or shipment has begun.

8. Can I cancel or change an order?

You may request an order cancellation or change within 5 hours after placing the order by emailing support@timvorian.com.

Please include your order number and the requested cancellation or change. The request is not effective until it has been confirmed in writing by Timvorian. Once fulfillment or shipment has begun, we may be unable to cancel or change the order.

Returns & Refunds

9. What is Timvorian’s return policy?

Return requests must be submitted within 30 calendar days after the order is delivered. All returns require prior written authorization from Timvorian.

For a return based on personal preference or another personal reason, the product must be unused, unassembled, unmodified, and in the same condition in which it was received. It must include the original packaging, all parts, accessories, manuals, and proof of purchase.

After a return request is approved, Timvorian will provide written return instructions and the correct United States warehouse return address for the order. Please do not return a product without prior authorization.

Complete requirements are provided in our Returns & Refunds Policy.

10. Who pays for return shipping?

The customer is responsible for arranging and paying for return shipping when an eligible return is requested for a personal reason, including:

  • A change of mind
  • An incorrect size, model, or color selection
  • The product not fitting the intended space
  • The product not fitting through the intended delivery route
  • Another reason unrelated to a confirmed product or fulfillment issue

For a confirmed manufacturing defect, delivery damage, missing part, or incorrect product, Timvorian will cover the approved costs associated with the agreed resolution.

Please do not arrange or pay for return shipping for a suspected product or delivery issue without written approval from Timvorian.

11. What should I do if my order arrives damaged, defective, incomplete, or incorrect?

Please contact us within 2 business days of delivery at support@timvorian.com.

Include your order number and clear photographs or videos showing, when applicable:

  • The complete product
  • The affected or damaged area
  • The packaging and shipping carton
  • The shipping label
  • Any missing or incorrect parts

Depending on the confirmed circumstances, the approved resolution may include replacement parts, a replacement product, authorized return instructions, or a refund.

Please keep the product and packaging and wait for our written instructions before arranging or paying for return shipping.

12. How long do refunds take?

After an authorized return is delivered to the designated warehouse, it will be inspected to confirm that it meets the applicable return requirements.

If the return passes inspection, refunds will be processed within 3 business days. The time it takes for a credit card refund to appear in your account depends on the issuing bank’s policies and may take 3 to 5 business days.

13. Can I exchange a product?

We do not offer direct exchanges for personal-preference reasons. If you would prefer a different size, model, color, or product, please request a return for the original item in accordance with our Returns & Refunds Policy and place a separate order for the preferred product.

For a confirmed manufacturing defect, delivery damage, missing part, or incorrect product, Timvorian may provide replacement parts or arrange a replacement product as part of the approved resolution.

Warranty

14. What warranty does Timvorian provide?

All new products purchased directly through timvorian.com include a one-year limited warranty beginning on the delivery date. Accessories are excluded from warranty coverage.

The warranty covers confirmed defects in materials or workmanship arising during normal residential or household use.

The warranty does not cover:

  • Normal wear and tear
  • Misuse, neglect, or accidents
  • Improper assembly or disassembly
  • Unauthorized modification or repair
  • Transportation arranged independently by the customer
  • Failure to follow the supplied assembly, use, cleaning, or care instructions

Please review our One-Year Limited Warranty for complete information.

Payment

15. Which payment methods are accepted?

Timvorian currently accepts Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa through Shopify Payments.

Available payment options may vary depending on your device, browser, billing address, order details, and eligibility. The payment methods available for your order will be displayed at checkout.

16. Is my payment information secure?

Payments are processed through Shopify Payments and the applicable payment providers. Timvorian does not directly receive or store your complete payment card number through the online checkout.

Our website uses encrypted HTTPS connections to help protect information transmitted between your browser and the website.

Still need help?

Email us at support@timvorian.com 

Please include your order number when contacting us about an existing order.

Payment Methods

Timvorian currently accepts the following payment methods through Shopify Payments:

Accepted Payment Methods

  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • Visa

Available payment options may vary based on your device, browser, billing address, order details, and eligibility. The payment methods available for your order will be displayed at checkout before you complete your purchase.

Payment Processing

Payments for purchases made through Timvorian are processed securely through Shopify Payments. The Timvorian store is operated by WANLIN TECHNOLOGY LIMITED, which is responsible for store operations and payment settlement.

When you submit an order, the selected payment method is sent for authorization or processing. Depending on the payment method, bank, or payment provider, the transaction may initially appear as pending before it is completed.

The description shown on your bank, card, or payment account statement is determined by the applicable payment provider and may vary. Timvorian does not directly receive or store your complete payment card number.

Billing and Verification

Please ensure that your billing information matches the information held by your card issuer or payment provider. Orders may be subject to payment verification before fulfillment.

If your payment is declined or remains pending, please contact your card issuer or payment provider for assistance.

Refunds

Approved refunds are issued to the original payment method used for the order. Refunds cannot be issued to a different card, account, or payment method.

If the return passes inspection, refunds will be processed within 3 business days. The time it takes for a credit card refund to appear in your account depends on the issuing bank’s policies and may take 3 to 5 business days.

For complete return eligibility, costs, inspection requirements, and refund conditions, please review our Returns & Refunds Policy.

Contact

For payment-related questions, please email support@timvorian.com.

Shipping & Delivery

We offer standard delivery on all products with free shipping. All orders will be processed within 2 working days, following the US holiday calendar.
Our logistics may require an adult signature upon delivery. By default, all shipments require an adult signature for receipt. If you prefer a delivery service without signature, please contact us in advance at support@timvorian.com and make a note with your order. Please note that if you request delivery without a signature and the package is lost, stolen, or misplaced as a result, we cannot assume responsibility.
Once a package is marked as “delivered” by the carrier, we consider the order complete. If you have any concerns or disputes regarding delivery, please contact us within 2 business days of the delivery status update.
Standard shipping will use UPS/FedEx Ground or other economic shipping service providers in the United States. The shipping time follows the carrier's service terms.
Our goal is to provide efficient and reliable shipping services for our customers' orders. This policy outlines the terms and conditions that govern our shipping practices. Please read this policy carefully before placing an order.

Shipping Methods and Time Frames

We offer standard shipping, which typically takes 7-10 business days to ship within the contiguous United States (the 48 adjoining states). Delivery times may vary depending on your location and shipping method.
Processing Time: 1–2 business days
Shipping Time: 6-8 business days
Total Delivery Time = Processing Time + Shipping Time
We are not responsible for delays caused by extreme weather, natural disasters, strikes, or other events beyond our control.

Shipping Costs

Shipping is free on all of our products.

Order Processing Time

Orders are usually processed and shipped within 1-2 business days after the order is placed. During peak seasons or special promotions, processing times may be longer.

Order Cancellation

Time Limit: Customers can cancel their orders for free within 5 hours of order placement. If the order has been shipped and has a tracking status, a cancellation fee will be charged (the fee depends on the cost to intercept the order).
Refund: Please refer to our refund policy.
Notification: Customers can apply for order cancellation via email support@timvorian.com.

Address Change

Please ensure that the shipping address you provide is correct:
Within 5 hours of order placement, you can modify your shipping address.
For address changes while in transit, we may charge a handling fee.

Order Tracking

Once your order has been shipped, we will provide you with a tracking number via email that you can use to track the delivery status of your package. Please note that tracking information may take up to 24 hours to update.

Shipping Restrictions

We ship only to eligible addresses within the contiguous United States (the 48 adjoining states). We do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territory, and we do not ship to any island addresses, including islands connected to the mainland by bridges or roads. We do not ship to P.O. Boxes or APO/FPO addresses. If an order is placed for an address we cannot deliver to, we will contact you and cancel the order with a full refund to the original payment method. We also reserve the right to cancel any orders that appear to be fraudulent or suspicious in nature.

International Shipping

Currently, we only ship within the contiguous United States. We do not offer international shipping.

Damaged, Lost, or Unclaimed Packages

Upon receiving your package, please inspect the contents immediately. If you find any damage or shortages, please take photos and contact us within 2 business days so we can assist you.
In the rare event that your package is lost or damaged in transit, please contact us immediately so that we can investigate the issue and provide a solution.
If a customer refuses delivery for personal reasons or fails to pick up the package in a timely manner, resulting in the package being returned to us, the customer is responsible for all associated return shipping and reshipping costs. Refusal due to confirmed delivery damage or an incorrect product is handled under our Returns & Refunds Policy, which provides free returns for defective, damaged, or incorrect items. Please contact support@timvorian.com immediately if you refuse delivery because the product is damaged or incorrect.

Return Shipping

If you need to return an item, please refer to our return policy for information on how to do so. Please note that return shipping costs are the responsibility of the customer unless the item is defective or shipped incorrectly.

Changes to Shipping Policy

We reserve the right to change this shipping policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. 

Contact us

Email: support@timvorian.com

Warranty

Our Commitment

At Timvorian, we craft furniture for real life — not just for display. Every joint, finish, upholstery layer, and mechanism is designed to stand up to everyday living, not just showroom conditions. This Limited Warranty reflects that commitment and supports the quality standards behind every piece we make.

Timvorian warrants that new products purchased directly from timvorian.com, excluding accessories, are free from defects in materials and workmanship under normal residential use for one year, starting from the date of delivery to the original purchaser.

Scope & Eligibility

Who is covered

This Limited Warranty is non-transferable and applies only to the original retail purchaser of the product purchased directly from timvorian.com.

What is covered

All new products purchased directly through timvorian.com include a one-year limited warranty. Accessories are excluded from warranty coverage.

What is not covered by this warranty

  • Accessories.
  • Products not purchased directly from timvorian.com.
  • Products used in commercial, rental, hospitality, office, institutional, or other non-residential settings.
  • Damage resulting from unauthorized modification, repair, or reassembly.

When coverage begins

Warranty coverage begins on the date the product is delivered to the original purchaser.

Warranty Period

Timvorian provides one year of limited warranty coverage on all new products purchased directly through timvorian.com, excluding accessories.

What This Warranty Covers

Subject to the exclusions below, this Limited Warranty covers manufacturing defects in materials and workmanship under normal residential use, including:

  • Structural failures of frames, legs, or internal support structures
  • Failure of spring or suspension systems not caused by abuse or overloading
  • Abnormal cracking, peeling, blistering, or separation of finishes within the warranty period
  • Mechanical component failures (drawer glides, hinges, motion parts, gas lift mechanisms) that prevent normal function

What This Warranty Does Not Cover

  • Normal wear and tear
    Natural softening and compression of cushions; minor surface scratches, scuffs, and marks from everyday use; gradual changes in sheen or patina consistent with aging.
  • Appearance changes from use or environment
    Fabric pilling, wrinkling, or stretching; fading or discoloration from sunlight or artificial light; natural color and grain variations in wood, stone, leather, or other natural materials.
  • Accidental damage and misuse
    Stains, spills, burns, cuts, and soiling; pet scratching, chewing, or soiling; damage from improper cleaning products or methods; damage from abuse, neglect, improper assembly, standing or jumping on furniture, dragging, or overloading surfaces and drawers.
  • Environmental and situational damage
    Warping, cracking, or splitting from extreme temperatures, humidity, or proximity to heat sources (radiators, fireplaces, HVAC vents); damage from prolonged direct sunlight exposure.
  • Unauthorized modifications or repairs
    Damage from modifications, re-upholstery, or repairs carried out by non-authorized service providers; damage from disassembly, relocation, or reassembly not performed per Timvorian guidelines.
  • Non-residential use
    Products used in commercial, rental, institutional, or hospitality settings unless covered by a separate written commercial warranty.

How to Make a Warranty Claim

1. Contact us
Email: support@timvorian.com with the subject line: Warranty Claim — [Order Number].

2. Provide the following

  • Order number and proof of purchase
  • Your name, contact information, and delivery address
  • A clear description of the issue and when it was first noticed
  • Photos and/or video showing the product overall and the specific defect

3. We evaluate
Timvorian may request additional information or an inspection to determine whether the reported issue is a manufacturing defect covered under this warranty. Timvorian's determination of warranty coverage is final.

4. We resolve
If a covered defect is confirmed, Timvorian will try our best to provide the best solutions.

  • Remedy: Timvorian will provide replacement parts or a reasonably equivalent furniture item for any product defects. If the original item is unavailable, a substitute of comparable value and style will be provided. An identical replacement is not guaranteed.
  • No Cash Refund: Cash refunds are not offered under this warranty.

Limitation of Liability

Timvorian's liability shall not exceed the purchase price of the furniture. Liability for incidental or consequential damages is excluded, where permitted by state law.
Proof of Purchase: Required for any exchange or warranty service.
Warranty Period for Replaced/Repaired Items: Any item repaired or replaced will be covered for the remainder of the original warranty period only.

Privacy policy

Last updated: September 9, 2026

Timvorian operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Timvorian is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@timvorian.com or contact us at WANLIN TECHNOLOGY LIMITED, Rm. 1801, Easey Comm Bldg, 253-261 Hennessy Rd, Wan Chai, Hong Kong.

Return & Refund policy

At Timvorian, we stand behind the quality of our products and are committed to your satisfaction. Please review our comprehensive policy below.

1. Arrival & Inspection (Crucial)

  • Before Signing: Inspect the packaging for any visible damage. Ensure the model on the box matches your order confirmation.
  • Damage/Mismatch: If the product is incorrect or damaged, refuse delivery and contact us immediately.
  • 2-Business-Day Claim Window: Please report any hidden damages with photos or videos within 2 business days of delivery. This allows us to file a claim and provide a free replacement promptly.

2. 30-Day Return Window

We offer a 30-day window from the date of delivery for returns:

  • Defective/Damaged/Incorrect Items: We provide a 100% free return (prepaid labels provided). Items must be returned in their original packaging.
  • Non-Defective Returns: For returns based on personal preference or another personal reason, the product must be unused, unassembled, and in its original packaging. The actual shipping costs incurred are the responsibility of the customer and will be deducted from the final refund.

3. Policy After 30 Days: Quality Commitment

  • Return Deadline: Once the 30-day window has expired, we no longer accept returns for refunds or exchanges for any reason.
  • Quality Guarantee: While the return window is closed, your protection continues! If any quality issues arise, we offer free replacements or professional warranty services. All new products purchased directly through timvorian.com include a one-year limited warranty beginning on the delivery date. Accessories are excluded from warranty coverage.

4. Refund Standards

Refunds are processed within 3 business days after our warehouse inspects the returned item:

  • Full Refund: For personal-reason returns, the item must be unused, unassembled, and in its original packaging.
Refunds will be issued in the original form of payment. For credit cards, depending on your card issuer's policy, it may take up to 3 to 5 business days for the refund to appear on your account.

5. Custom Orders

  • 5-Hour Cancellation: Due to the personalized nature of custom orders, you may cancel your order for a full refund within 5 hours of placement.
  • Final Sale: Once the 5-hour window passes, the order enters production and cannot be canceled, modified, or returned.

Contact Our Support Team

If you have any questions or need to initiate a claim, please reach out:

Terms of service

OVERVIEW
Welcome to Timvorian! The terms "we", "us" and "our" refer to Timvorian. Timvorian operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Timvorian is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Timvorian reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Timvorian confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Timvorian may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Timvorian, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Timvorian, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by Timvorian.
Timvorian's names, logos, product and service names, designs, and slogans are trademarks of Timvorian or its affiliates or licensors. You must not use such trademarks without the prior written permission of Timvorian. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Timvorian is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Timvorian. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Timvorian, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Timvorian.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here , and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our privacy policy for more details on how we, Shopify, and our partners use your personal information.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.
You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with the these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Timvorian, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 14 - AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using persons device, without direct supervision.
14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans, (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer, (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.

SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY Timvorian, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Timvorian, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Timvorian, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Timvorian is headquartered. You and Timvorian consent to venue and personal jurisdiction in such courts.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@timvorian.com.
Our contact information is posted below:
Email: support@timvorian.com
Response Time: We will contact you within one business day.
Rm. 1801, Easey Comm Bldg, 253-261 Hennessy Rd, Wan Chai, Hong Kong.