For questions about products, orders, shipping, returns, refunds, warranty service, or payment, please contact the Timvorian customer service team.

Customer Support

Email: support@timvorian.com

Telephone: +86 181 2274 8779

Response time: We aim to respond within 1–2 business days.

When contacting us about an existing order, please include your order number and a brief description of your question.

For damaged, defective, missing, or incorrect products, please also provide clear photos or videos of the product, packaging, shipping carton, and shipping label when applicable.

Business Information

Operator and seller: WANLIN TECHNOLOGY LIMITED

Brand: Timvorian

Business registration number: 78549783

Registered business address:

Rm. 1801, Easey Comm Bldg
253-261 Hennessy Rd
Wan Chai, Hong Kong

Important Return Information

The registered business address above is not a product return address.

All returns require prior authorization. After approval, our customer service team will provide the designated United States warehouse return address for the specific product and order. Please do not send products to the registered business address or to any address not specifically provided in the return authorization.

Please review our Returns & Refunds Policy before returning a product.