Warranty

Our Commitment

At Timvorian, we craft furniture for real life — not just for display. Every joint, finish, upholstery layer, and mechanism is designed to stand up to everyday living, not just showroom conditions. This Limited Warranty reflects that commitment and supports the quality standards behind every piece we make.

Timvorian warrants that new products purchased directly from timvorian.com, excluding accessories, are free from defects in materials and workmanship under normal residential use for one year, starting from the date of delivery to the original purchaser.

Scope & Eligibility

Who is covered

This Limited Warranty is non-transferable and applies only to the original retail purchaser of the product purchased directly from timvorian.com.

What is covered

All new products purchased directly through timvorian.com include a one-year limited warranty. Accessories are excluded from warranty coverage.

What is not covered by this warranty

• Accessories.
• Products not purchased directly from timvorian.com.
• Products used in commercial, rental, hospitality, office, institutional, or other non-residential settings.
• Damage resulting from unauthorized modification, repair, or reassembly.

When coverage begins

Warranty coverage begins on the date the product is delivered to the original purchaser.

Warranty Period

Timvorian provides one year of limited warranty coverage on all new products purchased directly through timvorian.com, excluding accessories.

What This Warranty Covers

Subject to the exclusions below, this Limited Warranty covers manufacturing defects in materials and workmanship under normal residential use, including:

• Structural failures of frames, legs, or internal support structures
• Failure of spring or suspension systems not caused by abuse or overloading
• Abnormal cracking, peeling, blistering, or separation of finishes within the warranty period
• Mechanical component failures (drawer glides, hinges, motion parts, gas lift mechanisms) that prevent normal function

What This Warranty Does Not Cover

• Normal wear and tear
  Natural softening and compression of cushions; minor surface scratches, scuffs, and marks from everyday use; gradual changes in sheen or patina consistent with aging.
• Appearance changes from use or environment
  Fabric pilling, wrinkling, or stretching; fading or discoloration from sunlight or artificial light; natural color and grain variations in wood, stone, leather, or other natural materials.
• Accidental damage and misuse
  Stains, spills, burns, cuts, and soiling; pet scratching, chewing, or soiling; damage from improper cleaning products or methods; damage from abuse, neglect, improper assembly, standing or jumping on furniture, dragging, or overloading surfaces and drawers.
• Environmental and situational damage
  Warping, cracking, or splitting from extreme temperatures, humidity, or proximity to heat sources (radiators, fireplaces, HVAC vents); damage from prolonged direct sunlight exposure.
• Unauthorized modifications or repairs
  Damage from modifications, re-upholstery, or repairs carried out by non-authorized service providers; damage from disassembly, relocation, or reassembly not performed per Timvorian guidelines.
• Non-residential use
  Products used in commercial, rental, institutional, or hospitality settings unless covered by a separate written commercial warranty.

How to Make a Warranty Claim

1. Contact us
Email: support@timvorian.com with the subject line: Warranty Claim — [Order Number].

2. Provide the following

• Order number and proof of purchase
• Your name, contact information, and delivery address
• A clear description of the issue and when it was first noticed
• Photos and/or video showing the product overall and the specific defect

3. We evaluate
Timvorian may request additional information or an inspection to determine whether the reported issue is a manufacturing defect covered under this warranty. Timvorian's determination of warranty coverage is final.

4. We resolve
If a covered defect is confirmed, Timvorian will try our best to provide the best solutions.

• Remedy: Timvorian will provide replacement parts or a reasonably equivalent furniture item for any product defects. If the original item is unavailable, a substitute of comparable value and style will be provided. An identical replacement is not guaranteed.
• No Cash Refund: Cash refunds are not offered under this warranty.

Limitation of Liability

Timvorian's liability shall not exceed the purchase price of the furniture. Liability for incidental or consequential damages is excluded, where permitted by state law.
Proof of Purchase: Required for any exchange or warranty service.
Warranty Period for Replaced/Repaired Items: Any item repaired or replaced will be covered for the remainder of the original warranty period only.