FAQs
Find answers to common questions about ordering, payment, shipping, delivery, returns, refunds, and warranty support.
1. Where does Timvorian ship?
Timvorian currently ships only to eligible addresses within the contiguous United States (the 48 adjoining states).
We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or destinations outside the contiguous United States. Please review our Shipping & Delivery Policy for complete information.
2. Does Timvorian offer free shipping?
Yes. Timvorian provides free standard shipping to eligible addresses within our current shipping area. There is no order minimum or standard shipping charge.
3. How long does order processing take?
Orders are normally processed within 1–2 business days after the order is placed and payment is successfully completed.
Order processing may include payment review, inventory confirmation, allocation to an appropriate United States warehouse, and preparation for carrier pickup.
Orders placed on weekends or U.S. public holidays begin processing on the next business day. The order-processing period is included in the estimated delivery time provided below.
4. How long will delivery take?
Orders are generally delivered within approximately 7–10 business days after the order is placed. This estimate includes the normal 1–2 business-day order-processing period.
Business days exclude weekends and U.S. public holidays. The actual delivery schedule may vary depending on the destination, warehouse allocation, carrier availability, delivery coordination requirements, and other circumstances affecting transportation.
5. Are delivery dates guaranteed?
Estimated delivery times are provided for reference only and are not guaranteed delivery dates.
Severe weather, carrier service disruptions, capacity constraints, peak-season demand, U.S. public holidays, delivery-access limitations, or other circumstances beyond our reasonable control may affect delivery progress.
If updated delivery information becomes available, we will share it with you as soon as reasonably possible.
6. How can I track my order?
When your order ships, we will send the available tracking information or delivery-coordination details to the email address or telephone number provided with the order.
If delivery coordination or an appointment is required, the carrier may contact you using the information provided with your order. Please make sure that your email address and telephone number are accurate and accessible.
7. Can I change my shipping address?
You may request a shipping-address change within 24 hours after placing the order by emailing support@timvorian.com.
Please include your order number and the complete corrected address. An address change is not effective until it has been confirmed in writing by Timvorian. We may be unable to change the address after fulfillment or shipment has begun.
8. Can I cancel or change an order?
You may request an order cancellation or change within 24 hours after placing the order by emailing support@timvorian.com.
Please include your order number and the requested cancellation or change. The request is not effective until it has been confirmed in writing by Timvorian. Once fulfillment or shipment has begun, we may be unable to cancel or change the order.
9. What is Timvorian’s return policy?
Return requests must be submitted within 30 calendar days after the order is delivered. All returns require prior written authorization from Timvorian.
For a return based on personal preference or another personal reason, the product must be unused, unassembled, unmodified, and in the same condition in which it was received. It must include the original packaging, all parts, accessories, manuals, and proof of purchase.
After a return request is approved, Timvorian will provide written return instructions and the correct United States warehouse return address for the order. Please do not return a product without prior authorization.
Complete requirements are provided in our Returns & Refunds Policy.
10. Who pays for return shipping?
The customer is responsible for arranging and paying for return shipping when an eligible return is requested for a personal reason, including:
- A change of mind
- An incorrect size, model, or color selection
- The product not fitting the intended space
- The product not fitting through the intended delivery route
- Another reason unrelated to a confirmed product or fulfillment issue
For a confirmed manufacturing defect, delivery damage, missing part, or incorrect product, Timvorian will cover the approved costs associated with the agreed resolution.
Please do not arrange or pay for return shipping for a suspected product or delivery issue without written approval from Timvorian.
11. What should I do if my order arrives damaged, defective, incomplete, or incorrect?
Please contact us as soon as possible at support@timvorian.com.
Include your order number and clear photographs or videos showing, when applicable:
- The complete product
- The affected or damaged area
- The packaging and shipping carton
- The shipping label
- Any missing or incorrect parts
Depending on the confirmed circumstances, the approved resolution may include replacement parts, a replacement product, authorized return instructions, or a refund.
Please keep the product and packaging and wait for our written instructions before arranging or paying for return shipping.
12. How long do refunds take?
After an authorized return is delivered to the designated warehouse, it will be inspected to confirm that it meets the applicable return requirements.
If the return passes inspection, Timvorian will initiate the refund to the original payment method within 1 business day after the inspection is completed.
After the refund is initiated, Shopify, your bank, credit card company, or payment provider may require additional processing time. Depending on the provider, it may take up to 10 business days for the refunded amount to appear in your account.
13. Can I exchange a product?
We do not offer direct exchanges for personal-preference reasons. If you would prefer a different size, model, color, or product, please request a return for the original item in accordance with our Returns & Refunds Policy and place a separate order for the preferred product.
For a confirmed manufacturing defect, delivery damage, missing part, or incorrect product, Timvorian may provide replacement parts or arrange a replacement product as part of the approved resolution.
14. What warranty does Timvorian provide?
All new products purchased directly through timvorian.com include a one-year limited warranty beginning on the delivery date.
The warranty covers confirmed defects in materials or workmanship arising during normal residential or household use.
The warranty does not cover:
- Normal wear and tear
- Misuse, neglect, or accidents
- Improper assembly or disassembly
- Unauthorized modification or repair
- Transportation arranged independently by the customer
- Failure to follow the supplied assembly, use, cleaning, or care instructions
Please review our One-Year Limited Warranty for complete information.
15. Which payment methods are accepted?
Timvorian currently accepts American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, and Visa through Shopify Payments.
Available payment options may vary depending on your device, browser, billing address, order details, and eligibility. The payment methods available for your order will be displayed at checkout.
16. Is my payment information secure?
Payments are processed through Shopify Payments and the applicable payment providers. Timvorian does not directly receive or store your complete payment card number through the online checkout.
Our website uses encrypted HTTPS connections to help protect information transmitted between your browser and the website.
Still need help?
Email us at support@timvorian.com or call customer service at +86 181 2274 8779.
Please include your order number when contacting us about an existing order.
